GR99 believes gaming should be a source of fun, not stress. We are committed to helping you build healthy, safe gaming habits.
At GR99, we see gaming as a healthy form of entertainment. But the truth is, like any pastime, gaming needs boundaries. Playing responsibly means you are gaming for your own enjoyment — not at the expense of family finances, sleep, or your mental wellbeing.
Millions of people in Bangladesh enjoy online gaming every day. But when gaming becomes a habit that spirals out of control, it can have a negative impact on personal and family life. GR99 takes this very seriously, which is why we have developed a range of tools and support systems to help you maintain healthy gaming habits.
GR99 always puts user wellbeing and safety above profit. We never want any of our users to experience problem gambling.
Problem gaming or gaming addiction can develop gradually and may be difficult to recognize early on. Be alert if you notice any of the following signs:
Experiencing these signs is not a sign of weakness. It is a health issue that can be resolved with the right support. GR99 is always here for you.
The questions below are an opportunity to honestly reflect on your gaming habits. If you answer "Yes" to more than three, consider reaching out to our support team.
Have you ever spent more time or money on gaming than you planned?
After a loss, have you ever tried to win it back by betting more?
Is gaming having a negative impact on your family, work, or studies?
Have you ever tried to stop gaming but been unable to?
Do you feel restless, irritable, or anxious when you cannot play?
Do you hide your gaming habits from family or friends?
Have you ever taken money from daily expenses or emergency savings for gaming?
These questions are just for you — GR99 does not see your answers. But if you feel you need help, our support team is ready to assist you in complete confidence.
GR99 provides a range of effective tools to help you stay in control of your gaming. You can access these tools anytime from your account settings:
Set your own daily, weekly, or monthly deposit cap. Once a limit is set, it takes effect immediately.
Set a maximum duration for each gaming session. Once the time is up, the session will end automatically.
Take a temporary break from your account for anywhere between 24 hours and 30 days. You will not be able to log in during this period.
Close your account for a minimum of 6 months or permanently. Your account cannot be reopened under any circumstances during this time.
Once you have lost a set amount, your account will be automatically deactivated — to prevent further losses.
Periodic on-screen notifications showing your time spent and amount wagered will help you stay aware.
Using GR99's responsible gaming tools is straightforward. Just follow the steps below:
Log in to your GR99 account and click the profile icon in the top right corner.
Look for the "Responsible Gaming" option in your account settings menu.
Deposit limit, session time, cooling-off, or self-exclusion — choose whichever works for you.
Select an amount or time and click the "Confirm" button. Changes will take effect immediately.
If you have any concerns or want to activate self-exclusion, our 24/7 support team is here to help.
GR99 strictly prohibits anyone under the age of 18 from using the platform. Age verification is mandatory at registration, and we may request additional identity verification if there is any doubt.
If there are minors in your household, we recommend taking the following steps:
We do not just provide entertainment — ensuring your wellbeing is our responsibility too.
Every new account goes through a strict age verification process. No one under the age of 18 is permitted to use GR99 under any circumstances.
GR99's system automatically detects potentially problematic gaming patterns and takes the necessary steps.
Our support team is available anytime you need help. Speak to us directly — your privacy is fully protected.
GR99 regularly shares responsible gaming information and resources to help you stay informed.
Every account comes with a default payment limit, which users can reduce further at their own discretion.
GR99 helps connect users affected by problem gambling with professional support organizations.
Responsible gaming does not mean not playing — it means playing smart. Follow a few simple tips from GR99 and gaming will always stay enjoyable:
Do not chase losses by placing more bets. Do not play with borrowed money. Do not sacrifice sleep or mealtimes for gaming. Do not treat gaming as a solution to financial problems.
If you feel you are losing control of your gaming, do not wait — contact us right away. GR99's support team is here for you 24 hours a day, 7 days a week.
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