Your personal data matters to us. Here is a complete and transparent overview of how GR99 collects, uses, and protects your information.
Our Core Commitment
GR99 (gr99.fun) is a trusted and secure platform for online gaming enthusiasts in Bangladesh. We believe that protecting user privacy is essential to maintaining a healthy gaming environment. When you register on GR99, play games, or use any of our services, certain personal information is stored in our system. This Privacy Policy explains what data we collect, why we collect it, and how we keep it safe.
This policy applies to all GR99 services, websites, and mobile platforms. By using GR99, you are considered to have agreed to the terms of this Privacy Policy. We recommend reading it in full so you have a clear understanding of your rights regarding your data and our responsibilities.
GR99 follows international data protection standards (GDPR-inspired principles) and treats user privacy as its highest priority. Your data is used solely to improve your experience — never sold.
Various types of information are collected to create your account and deliver our services. A detailed breakdown by category is provided below:
| Data Types | Purpose of Collection | Mandatory? |
|---|---|---|
| Name & Contact Details | Account Creation & Communication | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Payment Information | Deposits & Withdrawals | Yes |
| Identity Documents | KYC Verification | Yes for Withdrawals |
| IP & Device Information | Security & Fraud Prevention | Automatic |
| Cookie Data | Session Management & Enhancement | Optional (some required) |
GR99 uses your personal information only for specific, legitimate purposes. We never use your data for any other purpose without your consent.
GR99 does not sell your personal data to advertisers or third parties. Your data is used only to deliver your services and keep the platform running.
GR99 uses cookies to keep the website running smoothly. Cookies are small text files stored in your browser that make your next visit easier and more personalized.
You can delete cookies or block new ones at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some GR99 services.
GR99 employs the latest technology and strict security protocols to protect your personal data. Our security infrastructure is regularly audited by independent third-party experts.
In the event of a data security breach, GR99 will notify affected users as quickly as possible and take all necessary steps to address the situation.
As a GR99 user, you have a number of important rights over your own data. We respect these rights and are committed to responding as promptly as possible.
To exercise any of these rights, contact our support team. We will respond to your request within a maximum of 30 business days.
GR99 does not retain your data longer than necessary. Different types of information are subject to different retention periods:
| Data Types | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of the active account + 5 years | Legal Compliance |
| Transaction Records | 7 Years | Financial Regulations |
| KYC Documents | 5 Years | Identity Verification Requirements |
| Gaming History | 3 Years | Responsible Gaming Monitoring |
| Support Contact | 2 Years | Service Quality Improvement |
| Marketing Preferences | Until consent is withdrawn | User Preferences |
Once the retention period expires, your data is securely deleted or fully anonymized so that you can no longer be identified in any way.
GR99 strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect, store, or process personal information from minors.
Every user is required to provide their date of birth at registration and complete an age verification process. If we become aware that a minor is using our services, their account will be immediately closed and all collected data will be deleted.
If you believe a minor in your household is using GR99, please contact our support team immediately.
GR99 may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:
Updated policies take effect from their publication date. Continued use of GR99 after any changes constitutes acceptance of the revised policy. The date of the latest update will always be displayed at the top of this page.
For any questions, requests, or complaints regarding this Privacy Policy, please contact GR99's Data Protection Team:
Email Support
Live Chat
24/7 Live Support AvailableWe typically respond within 24 to 48 hours. Complex requests may take up to 30 business days.
We protect your data through concrete action, not just words.
GR99 uses 256-bit SSL/TLS encryption, the same standard used by the banking industry. Every transaction and data transfer is fully protected.
Identity verification documents are stored exclusively in secure, encrypted storage and can only be accessed by authorized personnel.
GR99 never sells your personal data to third parties. Your data is used only to improve your experience.
Update your marketing preferences, notifications, and cookie settings directly from Account Settings. You decide what you receive.
Each data type has a clearly defined retention policy. Once the period expires, data is securely deleted — no extensions, no exceptions.
For any privacy-related questions or requests, our support team is available 24/7 in Bengali to assist you.